Privacy Policy

Your trust in providing personal information when using our services matters greatly to us. We fully understand the importance of this trust and take responsibility to protect your privacy and data security. This Privacy Policy clearly describes how we collect, use, store, protect and process your personal data, and informs you of your rights to manage your data. This policy applies to all website visitors, prospective customers and ordering clients, complying with Google compliance requirements and general data protection regulations.

1. Information We Collect

We only collect necessary information that you voluntarily provide. We will not secretly capture or forcibly obtain your private data. During daily services, we may collect the following information:

Basic contact information: Name, phone number, email address, company name and other details you submit voluntarily through website contact forms, emails or online inquiries.

Order & logistics information: Delivery address, recipient details, logistics remarks and supporting order documents provided after placing an order, for order processing, shipment and after-sales verification.

Transaction & service information: Order numbers, payment records, shipment dates, tracking numbers and communication records for order archiving, issue troubleshooting and customer support.

Website browsing information: To optimize website performance and comply with Google operation standards, we may collect basic browsing data via Cookies and server logs, including device type, visited pages, session duration and browsing preferences. This data is not linked to your real personal identity.

2. How We Use Your Information

All collected user data shall only be used for the legitimate and necessary purposes listed below and will never be misused:

Respond promptly to your online inquiries, business discussions and requirements, providing pre-sales, in-sales and after-sales support;

Complete order entry, production, shipment, logistics tracking, reconciliation and other order fulfilment procedures accurately;

Archive order records for after-sales troubleshooting, order traceability and customer service guarantee;

Optimize website functions, content and service experience;

Send emails about new products, industry updates, promotional offers and policy changes **with your consent;

Comply with applicable laws and platform rules to ensure lawful website operation.

3. Information Sharing & Disclosure

We adhere to strict data confidentiality principles. We never sell, trade or rent your personal information. Without your explicit permission, we will not disclose your private data to any third-party organizations, enterprises or individuals, except under the following compliant circumstances:

Share necessary delivery information with logistics service providers solely for goods transportation and order fulfilment;

Respond to lawful requests from judicial authorities or regulatory bodies in accordance with applicable laws;

Maintain strict confidentiality for private label and custom projects, preventing leakage of client materials, product designs and cooperation information.

4. Data Security Protection

We attach high priority to user data security and implement dual online & offline protection mechanisms to safeguard your personal information:

Our website uses encrypted transmission technology. Sensitive data is encrypted during upload, storage and transmission. You may verify website security via the HTTPS padlock icon on your browser;

Order records and personal data are stored on secure servers with strict access permissions. Only designated staff may access such data for job-related purposes;

Internal data management rules are enforced to prohibit unauthorized viewing, exporting or disclosure of user data, with access logs retained;

We conduct regular system maintenance, vulnerability scanning and security upgrades to mitigate risks of data leakage, tampering or loss.

5. Your Rights Over Personal Data

You hold full rights to know and control your personal information. You may exercise the rights below at any time via our published contact channels:

Right of access: Request to view your personal data and order records retained by us;

Right of rectification: Modify or correct outdated or inaccurate personal and delivery information;

Right of erasure: Request full or partial deletion of your personal data stored by us;

Right to opt-out: Unsubscribe from future marketing emails and notifications;

Right to object: Raise enquiries, feedback or complaints regarding our data processing practices.

6. Cookie Statement

This website uses Cookies and similar tracking technologies to recognize visitor sessions, retain browsing preferences, improve page loading speed, collect website traffic statistics and support Google promotion & optimization. You may disable Cookies through your browser settings. Disabling Cookies will not block basic website access, though some functions may be limited.

7. Policy Updates

We reserve the right to revise this Privacy Policy at any time. Updates will be published directly on this page with effective dates, and we will not notify users individually. Your continued access and use of this website constitutes acceptance of the latest Privacy Policy.

8. Contact Us

Should you have any questions, requests or complaints about this Privacy Policy or our personal data processing, please feel free to contact us, and we will handle your case promptly.

Tel: +86-15858886829

Email: sales@chznhk.com